Cape town: CEM Africa 2026 is set to host its 14th edition from 18 to 20 August 2026 at the Century City Conference Centre. The event will bring together senior customer experience leaders, enterprise decision-makers, and solution providers under the theme of Trust, Technology, and the Human Future of CX in Africa. This gathering aims to help organizations build smarter, more trusted, and commercially stronger customer experiences. According to African Press Organization, CEM Africa 2026 is designed to address the challenges of improving efficiency without losing the human connection that drives customer loyalty, as AI, automation, and data reshape customer engagement across Africa. The event has become a pivotal meeting point for organizations shaping customer experience strategies and their partners. The event will attract senior decision-makers from various sectors, including financial services, retail, telecoms, insurance, healthcare, logistics, and the public sector. Attendees include CX Directors, Chi ef Customer Officers, CMOs, digital transformation leaders, and operations executives. For sponsors and exhibitors, this provides a high-value commercial environment with direct access to senior buyers exploring new tools, partners, and strategies. The opening day on 18 August features curated networking experiences such as a Padel Tournament, Gin and Wine Tasting, and a Networking Cocktail Welcome. The main conference on 19 and 20 August includes strategic content, practical workshops, and an expanded exhibition floor with dedicated Expo Spotlight Stages. Key themes for 2026 include AI, trust, and data governance; human and AI journey design; journey orchestration and continuity; Voice of Customer and commercial impact; employee experience and frontline resilience; and the future African customer. Confirmed speakers include notable figures such as business journalist Bruce Whitfield, FNB's Francois Retief, Nedbank's Khensani Nobanda, and many others from leading African companies. The advisory board includ es leaders from Discovery, Absa Bank Mauritius, and the Institute of CX Kenya. CEM Africa 2026 is supported by a robust group of CX and technology partners addressing the most urgent challenges facing African organizations. Sponsors include NiCE as the Lead Sponsor, QuestionPro as the Platinum Sponsor, and others like 1Stream, Infobip, and Verint as Gold Sponsors. The event offers solution providers face-to-face opportunities with senior buyers, thought leadership platforms, exhibition presence, and brand alignment with one of Africa's leading CX gatherings. For delegates, it provides practical learning, peer networking, and exposure to relevant technology and service partners. Delegate registration is now open, with packages covering conference access, workshops, networking functions, business introductions, refreshments, and exhibition access. A limited number of sponsorship and exhibition opportunities remain available.
- July 2, 2026